Frequently Asked Questions
Leasing Questions
No appointment is necessary to tour our community; however, it is always appreciated if you call ahead to make sure we are available to provide adequate time for you to tour and ask questions. Please arrive no later than one half hour prior to closing if you would like to tour the property. Everyone over 18 must have a valid photo ID to tour the community.
Our apartment homes are priced individually based on the amenities and features.
Residents are responsible for paying their electric bills through Ameren and will pay for Water, Sewer, and trash in addition to their monthly rent.
Application fees are $65.00 per person 18 and older occupying the apartment. All application fees are non-refundable.
Applications may be found under the Floorplans tab of our property website, or you can stop in the office for a paper application during business hours.
Security deposits will vary depending on qualifying criteria. Southpointe Apartments deposit starts at $300.00 and are subject to increase based on your combined credit and rental history.
Rent is always due on the first and a $75 late fee is assessed on the 6th of every month (even Sundays and holidays). If your rent is not paid in full by the 5th of the month any concessions you receive will be lost for that month. In addition, there is a $5/day late fee until rent is paid in full.
You can pay rent by setting up your online account on our website. This allows you to use a bank account (no fee) or credit card (with fee) to make payments.
Up to 2 pets, cats or dogs, are allowed. Any number of pets living in the apartment will then require a one-time, nonrefundable $325 pet fee for one pet and $425 for 2 pets. Monthly pet rent is $40 for 1 animal and $50 for 2 animals. Breed restrictions apply, please contact the office.
Resident Questions
Yes, if the lease buy-out fee has been paid. A 60-day notice is required before vacating your apartment, and the lease buy-out fee is $2500 along with the repayment of any concessions. Please make sure that you reference your signed lease agreement and confirm policies with your Property Manager as there could be unique circumstances.
Yes, service members can break their lease without penalty in certain circumstances through the Servicemembers Civil Relief Act (SCRA). Please contact the property manager as soon as possible in this situation. You will need to provide written notice and a copy of your military orders.
If you love our apartments and want to refer a friend, please let our office know! We offer resident referral programs throughout the year and would love for your friends and family to join our community.
You may call the office, send an e-mail, or leave a message with the answering service. You may also submit work orders online if you are enrolled in our online services.
Yes, if someone is temporarily staying with you, please let the office know so we can accommodate for parking. If someone is permanently moving in, or staying longer than 7 days, they will need to fill out an application to be added to your lease agreement.
We require a 60-day written notice, which you are responsible for, prior to move-out. If you need to move-out at the end of your lease term, please remember to come in 60 days prior to the lease expiring to provide your written notice.
Yes, Charter Communications and AT&T are our community cable and Internet providers.
All residents are required to maintain renters insurance with at least $100,000 worth of liability coverage. We recommend using ePremium.
You are allowed to use gas grills 15 feet from any building on our property. This restricts those who have balconies from having a grill of any kind on their balconies.
If you are locked out during business hours, you can come to the office to be let back in your apartment. Outside of business hours, you will need to contact a locksmith.
If you have lost your keys, you may have new keys made at our office during business hours for a small fee.
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Testimonials
Great place to live. Amenities are nice to have! Anytime I have spoke with the manager in the office she’s so kind, friendly, and takes care of whatever I need right away! Look no further.
- Google Review
I just moved in this weekend. The application and lease signing were a cinch. My apartment looked super clean on move in and there was even a little welcome basket with some much needed goodies. I can't say much about the amenities yet, but the process of moving in was easy and painless (except the actual moving part)
- Google Review
Great place to live. Amenities are nice to have! Anytime I have spoke with the manager in the office she’s so kind, friendly, and takes care of whatever I need right away! Look no further.
- Google Review
I have lived at Southpointe Apartments for a few years. Overall, my experience here has been positive and enjoyable. With convenient access to the highways, the location in South County is great. The apartment complex is well laid-out, and my apartment has been well-maintained. The office staff is friendly and helpful. Lease renewals are handled very efficiently. The maintenance department has always been first-rate. Jobs are completed quickly and professionally.
- Google Review
Great place to live! We love having laundry in our unit and the staff/management is lovely to work with!
- Google Review
Ive been here a few months staff is nice and any time i need maintenance they come right out
- Google Review
Just moved in recently and love my apartment. Office staff is nice and is always helpful. The application time was fast and move in was easy. Maintenance took care of my request right away.
- Apartment Ratings Review
Just moved in few days ago. The experience so far is amazing.
- Facebook Review
Best maintenance team at these apartments
- Google Review
I've been here for 3 years and have had the best experience with an Allstar team. This is by far the most attentive place I've stayed. They take great care of me. I dont think I'm going anywhere unless I buy a house but not in this market.
- Google Review